Knowledge Base & Support Center
Smarty App Available
To manage your smart ecosystem and execute these operations, the Smarty App is available across all platforms.
Users & Registration
Register a New User
Step-by-step guide to setting up a new customer account in the Smarty App.
View Users
Learn how to browse your user list and manage account details.
Update User Details
How to edit user profiles and institutional information.
Add or Update User Photo
Quickly upload or change profile pictures for account identification.
Change Password
Securely update your account credentials and passwords.
Forgot Password
Recover access to your account if you've lost your credentials.
View User Actions
Audit logs showing individual user activity and system interactions.
Add User/Member
Grant access to new team members or family within your organization.
Change User Status
Enable, disable, or modify permissions for existing platform users.
View Customer Actions
Detailed audit logs for high-level customer account operations.
Device Management
Add Device
Connect your smart hardware to the PiltiSmart platform in seconds.
View Device Attributes
Manage and configure technical attributes for your smart devices.
View Device Telemetry
Real-time monitoring and historical data analysis for device performance.
Delete Device
Properly remove devices from your network and clear historical data.
Assets & Organization
View Asset Relation Tree
Visualize the hierarchy and relationships between your smart assets.
Add Asset
Create new asset groups and maintain your organizational structure.
Edit Asset
Modify asset properties, names, and hierarchical placements.
Dashboard Pinning
Customize your view by pinning critical assets to the main dashboard.
Delete Asset
Safely remove assets and their associated relationships from the system.
Products
View Products List
Browse and manage the full catalog of products in your inventory.
Purchasing Products
Step-by-step guide to purchasing and acquiring new products within the app.
Device Registry
View Device Registry
Check the master registration details for all provisioned hardware.
Create Registry Entry
Manually register new devices into the central hardware database.
Delete Registry Entry
Remove hardware registration records from the device registry.
Mission-Critical Technical Support
Our specialized engineering team is available Mon-Sat, 10AM-5PM for complex edge-device provisioning and enterprise integration architecture consulting.
Request Technical Assistance